Terms of Service

ChatterFix CMMS Platform

Last Updated: December 21, 2024

1. Agreement to Terms

By accessing or using ChatterFix ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you do not have permission to access the Service.

These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

ChatterFix is a cloud-based Computerized Maintenance Management System (CMMS) that provides:

Work order management
Asset tracking and maintenance scheduling
Inventory and parts management
AI-powered voice commands and natural language processing
Training module management
Team collaboration tools
Reporting and analytics

3. Account Registration

3.1 Account Creation

To use certain features of the Service, you must register for an account. You agree to:

Provide accurate, current, and complete information
Maintain and promptly update your account information
Maintain the security of your password
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized access

3.2 Account Requirements

You must be at least 18 years old to create an account
You must provide a valid email address
One person or legal entity may not maintain more than one free account
Accounts registered by automated methods are not permitted

4. Licensing & Permitted Use

4.1 Community Edition (Free)

The Community Edition is provided free of charge for:

Personal learning and education
Academic research and teaching
Non-commercial open source projects
Portfolio demonstrations
Evaluation and testing

Prohibited Uses (Community Edition):

Commercial deployment or monetization
Enterprise or business operations
Revenue generation of any kind
Resale or redistribution for profit
Training AI models on proprietary components

4.2 Enterprise Edition (Paid)

The Enterprise Edition requires a separate commercial license and provides:

Full commercial usage rights
Multi-tenant deployment
White-label customization
Priority support with SLA
Custom integrations
On-premise deployment options

Contact enterprise@chatterfix.com for licensing.

5. User Responsibilities

You agree NOT to:

Misuse the Service

Use the Service for any unlawful purpose
Violate any laws in your jurisdiction
Transmit harmful, offensive, or objectionable content
Impersonate any person or entity

Compromise Security

Attempt to gain unauthorized access to the Service
Interfere with or disrupt the Service
Transmit viruses, malware, or harmful code
Probe, scan, or test vulnerabilities without authorization

Abuse Resources

Use automated systems to access the Service excessively
Overload infrastructure with unreasonable requests
Reverse engineer, decompile, or disassemble the Service
Copy or redistribute proprietary components

Violate Intellectual Property

Remove or alter proprietary notices
Use trademarks without authorization
Infringe on patents, copyrights, or trade secrets

6. Intellectual Property

6.1 Ownership

ChatterFix, including all content, features, and functionality, is owned by Fred Taylor and protected by copyright, trademark, and other intellectual property laws.

6.2 Trademarks

The following are trademarks of Fred Taylor:

ChatterFix™
AI Team Collaboration™
LineSmart™
Fix-it-Fred™
Never-Repeat-Mistakes Engine™

6.3 Your Content

You retain ownership of content you upload to the Service. By uploading content, you grant us a license to use, store, and process that content to provide the Service.

7. Data and Privacy

7.1 Data Collection

We collect and process data as described in our Privacy Policy.

7.2 Data Ownership

Your maintenance data, work orders, and assets remain your property
We do not sell your data to third parties
You can export your data at any time
Upon account termination, we will delete your data per our retention policy

7.3 AI and Machine Learning

AI features may process your data to provide intelligent responses
Aggregate, anonymized data may be used to improve our AI models
Enterprise customers can opt out of AI training data collection

8. Payment Terms (Enterprise Edition)

8.1 Fees

Enterprise Edition fees are specified in your commercial license agreement.

8.2 Billing

Fees are billed in advance on a monthly or annual basis
All fees are non-refundable except as required by law
We may change fees with 30 days notice

8.3 Taxes

You are responsible for all applicable taxes. Fees are exclusive of taxes unless stated otherwise.

9. Service Level (Enterprise)

Enterprise customers receive:

A target response time of one business day for critical issues
A dedicated support contact
Advance notice of scheduled maintenance

Uptime. We do not currently offer a contractual uptime guarantee. ChatterFix runs on a single hosted instance without automatic failover, so we will not promise a figure we cannot stand behind. If your organization requires a committed uptime SLA with service credits, contact us and we will scope the infrastructure needed to support one before entering into that commitment.

All other plans are provided "as-is" without uptime guarantees.

10. Termination

10.1 By You

You may terminate your account at any time by:

Using the account deletion feature in settings
Contacting support@chatterfix.com

10.2 By Us

We may terminate or suspend your account if you:

Violate these Terms
Engage in fraudulent or illegal activity
Fail to pay fees (Enterprise)
Pose a security risk to the Service

10.3 Effect of Termination

Upon termination:

Your right to use the Service ceases immediately
We may delete your data after 30 days
Sections that should survive termination will remain in effect

11. Disclaimers

11.1 "As Is" Provision

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

11.2 No Warranty

WE DISCLAIM ALL WARRANTIES INCLUDING:

MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
ACCURACY OR RELIABILITY OF CONTENT
UNINTERRUPTED OR ERROR-FREE SERVICE

11.3 Use at Your Own Risk

Your use of the Service is at your sole risk. We do not warrant that:

The Service will meet your requirements
The Service will be uninterrupted or error-free
Results will be accurate or reliable
Defects will be corrected

12. Limitation of Liability

12.1 Exclusion of Damages

IN NO EVENT SHALL CHATTERFIX, ITS DIRECTORS, EMPLOYEES, PARTNERS, OR SUPPLIERS BE LIABLE FOR:

INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
LOSS OF PROFITS, DATA, USE, OR GOODWILL
SERVICE INTERRUPTION
COMPUTER DAMAGE OR SYSTEM FAILURE

12.2 Liability Cap

OUR TOTAL LIABILITY SHALL NOT EXCEED:

The greater of $100 or the amount you paid us in the past 12 months
For Enterprise customers: the amount specified in your commercial agreement

12.3 Basis of the Bargain

THE LIMITATIONS IN THIS SECTION REFLECT THE ALLOCATION OF RISK BETWEEN THE PARTIES AND ARE AN ESSENTIAL BASIS OF THE BARGAIN.

13. Indemnification

You agree to indemnify and hold harmless ChatterFix and its affiliates from any claims, damages, losses, or expenses arising from:

Your use of the Service
Your violation of these Terms
Your violation of any rights of another party
Your content uploaded to the Service

14. Dispute Resolution

14.1 Informal Resolution

Before filing a claim, you agree to contact us at legal@chatterfix.com to attempt informal resolution.

14.2 Arbitration

Any disputes shall be resolved through binding arbitration, except:

Claims in small claims court
Seeking injunctive relief for intellectual property

14.3 Class Action Waiver

YOU WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS OR CLASS ARBITRATIONS.

14.4 Governing Law

These Terms are governed by the laws of the State of Texas, United States.

15. Changes to Terms

15.1 Modifications

We may modify these Terms at any time. Material changes will be notified:

Via email to your registered address
Through a notice on the Service
At least 30 days before taking effect

15.2 Continued Use

Your continued use of the Service after changes constitutes acceptance of the new Terms.

16. General Provisions

16.1 Entire Agreement

These Terms constitute the entire agreement between you and ChatterFix regarding the Service.

16.2 Waiver

Failure to enforce any right does not waive that right.

16.3 Severability

If any provision is found unenforceable, the remaining provisions continue in effect.

16.4 Assignment

You may not assign these Terms without our consent. We may assign our rights freely.

16.5 Force Majeure

We are not liable for delays caused by circumstances beyond our control.

17. Contact Information

ChatterFix

General Inquiries: info@chatterfix.com
Support: support@chatterfix.com
Enterprise Sales: enterprise@chatterfix.com
Legal: legal@chatterfix.com
Website: https://chatterfix.com

By using ChatterFix, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.